DRIVELO

Privacy Policy & Terms and Conditions

PRIVACY POLICY FOR DRIVELO

1. INTRODUCTION

This Privacy Policy outlines how we collect, use, and protect your personal information when you use the DRIVELO app (the "Platform"). By using our services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION COLLECTION

We collect personal information to provide and improve our services, which may include:

  • Personal Information: Full name, email address, phone number, and payment details.
  • Location Data: Your GPS location for ride requests, navigation, and driver/rider matching.
  • Device Information: IP address, browser type, operating system, and device details.

3. USE OF INFORMATION

The information collected is used for:

  • Providing Services: Facilitating ride bookings, driver/rider connections, and payment processing.
  • Improvement of the Platform: Analyzing trends, optimizing user experience, and addressing any issues.
  • Communication: Sending important updates regarding the services, promotions, and notifications related to your account.

4. DATA SHARING

We may share your data with third-party service providers for:

  • Payment Processing: Partners responsible for payment gateways and transaction verification.
  • Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or respond to lawful requests from authorities.

5. SECURITY

We take appropriate security measures to protect your data from unauthorized access, alteration, or destruction. However, please note that no method of electronic storage or transmission is 100% secure.

6. YOUR RIGHTS

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have concerns regarding your data, please contact us at [contact email].

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website. Continued use of the Platform after such changes signifies your acceptance of the updated policy.

TERMS AND CONDITIONS FOR DRIVELO

1. INTRODUCTION

Welcome to DRIVELO (the "Platform"). By using our services, you (the "User") agree to abide by these Terms and Conditions. These terms apply to both drivers ("Drivers") and riders ("Riders").

2. ROLE OF THE PLATFORM OWNER

  • DRIVELO is a technology platform connecting Riders with independent Drivers.
  • The Platform owner is not a transportation service provider, vehicle operator, or employer of any Driver.
  • The Platform operates on a commission basis and has no control over the conduct, actions, or legality of services provided by Drivers or Riders.
  • Any illegal, fraudulent, or unlawful activities by Drivers or Riders are their responsibility. The Platform owner is not liable for such actions.

TERMS FOR DRIVERS

3. DRIVER ELIGIBILITY & REQUIREMENTS

To use the Platform as a Driver, you must:

  • Be at least 18 years old.
  • Hold a valid driving license and necessary permits.
  • Own or have access to a legally registered and insured vehicle.
  • Comply with local laws and transport regulations.

4. DRIVER RESPONSIBILITIES

  • Drivers are independent contractors and not employees of the Platform.
  • Drivers are responsible for taxes, insurance, and vehicle maintenance.
  • Drivers must not engage in illegal activities, including:
    • Driving under the influence of alcohol/drugs.
    • Transporting illegal goods or substances.
    • Engaging in fraudulent activities or misconduct.

5. PAYMENT & COMMISSIONS

  • The Platform facilitates payments between Riders and Drivers.
  • A commission is deducted from each trip before payment to the Driver.
  • The Platform does not guarantee earnings or resolve fare disputes between Riders and Drivers.

6. LIABILITY DISCLAIMER

  • The Platform is not liable for accidents, disputes, losses, or damages arising from Driver actions.
  • Drivers accept full responsibility for their interactions with Riders.

TERMS FOR RIDERS

7. RIDER ELIGIBILITY

To use the Platform as a Rider, you must:

  • Be at least 18 years old (or have parental consent).
  • Provide accurate personal information and payment details.
  • Agree to use the Platform for lawful purposes only.

8. RIDER RESPONSIBILITIES

  • Riders must respect Drivers and their vehicles.
  • Riders are responsible for their safety and belongings.
  • Riders must not:
    • Use the service for illegal activities.
    • Refuse to pay for completed rides.
    • Engage in harassment, violence, or misconduct.

9. PAYMENT & REFUNDS

  • Riders agree to pay the fare displayed before booking a ride.
  • No refunds unless approved by the Platform under specific circumstances.

10. LIABILITY DISCLAIMER

  • The Platform is not liable for personal safety, lost belongings, or disputes with Drivers.
  • The Rider assumes full responsibility for their travel and interactions.

GENERAL TERMS APPLICABLE TO ALL USERS

11. PROHIBITED ACTIVITIES

Both Drivers and Riders are prohibited from using the Platform for:

  • Illegal transportation of goods, drugs, or persons.
  • Fraudulent transactions or payment manipulations.
  • Any criminal activities or actions violating local laws.

12. INDEMNIFICATION

Users agree to indemnify and hold the Platform owner harmless from any claims, liabilities, or legal issues arising from their use of the Platform.

13. MODIFICATIONS TO TERMS

The Platform reserves the right to modify these Terms at any time. Continued use of the Platform signifies acceptance of updated terms.

14. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of [Country/State]. Any disputes must be resolved through arbitration or the appropriate legal channels in [Jurisdiction].

ACKNOWLEDGMENT & ACCEPTANCE
By using DRIVELO, you confirm that you have read, understood, and agreed to these Terms and Conditions.